Best Overall Retail Department Store

The Best Overall Retail Department Store Experience Award celebrates retailers that lead the way in delivering exceptional customer engagement, seamless omnichannel integration, and standout in-store and digital experiences. Macy’s nomination reflects its innovative approach to retail, seamlessly connecting in-store, online, and mobile channels to offer unmatched convenience. With a strong brand legacy and deep-rooted customer loyalty, Macy’s continues to resonate across generations. Its commitment to personalized service—through expert styling, interactive displays, and curated selections—elevates the shopping journey. Coupled with efficient fulfillment and last-mile delivery solutions that provide fast, reliable shipping and easy pickup options, Macy’s exemplifies what it means to set the gold standard in department store excellence.